File a claim

In your time of need, RJF GROUP and Farmers are here to help ... and to take care of everything you need. When bad things happen, you will never be alone.

In the event you need to file a claim, we want to help. Contact RJF GROUP at 832-623-7823 to start your claim. Then call Farmers' HelpPoint. This unique service has trained representatives who will listen to you ... people who understand the damage that can't be measured by a calculator.

Farmers HelpPoint

For assistance with insurance claims, call Farmers HelpPoint immediately. 24 hours a day, seven days a week! Our specially trained representatives will guide you through the initial shock that inevitably follows a crisis. We'll help you deal with the most important things first, like securing a rental car or a place to stay. Then we'll help you through the process of restoring your world to order.

If you need to file a claim, call HelpPoint at 1-800-435-7764; en Espanol 1-877-732-5266; or for the hearing impaired 1-888-891-1660 - and one of our specially trained consultants can help you file a claim, determine your most urgent needs and meet them.

RJF GROUP has prepared the following tips to deal with some common disasters. For auto claims it is a good idea to write down:

  • The names of all persons involved, including witnesses and their addresses and phone numbers
  • The circumstances of the claim
  • The name of the insurance company (and agent if available) for anyone else involved in the claim

Our customers may always choose their own service providers; however, your Farmers agent may, with your consent, refer you to a pre-approved repair facility, an expedited glass replacement company, or even arrange for towing or a rental car for you while your car is being repaired (depending on your coverages).

Even though you never plan on having a claim, there are a few steps you can take in advance that will assist in the settlement a home claim:

  • Keep records on major household items, electronics, vehicles and any unusual items.
  • Establish an inventory of your possessions and update the inventory annually.
  • If possible, videotape possessions or take photos with written documentation and keep in a secure place.
  • Be prepared to provide copies of all documents for claims representative.

When tragedy strikes, be prepared. And let RJF GROUP help. Let us work with you to make your claim proceed without delay -- getting you back to where you belong.

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